Privacy Policy
Last Updated: January 15, 2026
At Anthony's coal fired pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy explains how we collect, use, store, and protect your data when you interact with our services, including our website, mobile applications, online ordering system, and physical locations.
1. Introduction
Anthony's coal fired pizza ("we," "our," "us") is deeply committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of information you provide to us through our website, mobile application, in-store visits, online ordering platform, and any other services we offer.
The scope of this policy covers all interactions you have with Anthony's coal fired pizza, whether online, in-person, or through third-party platforms. By using our services, visiting our website, placing orders, or engaging with our brand in any capacity, you agree to the terms outlined in this Privacy Policy.
We want to be transparent about our data practices and ensure you understand your rights regarding your personal information. We never sell your personal data to third parties for their commercial purposes. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of data protection and privacy.
If you do not agree with any aspect of this Privacy Policy, please discontinue use of our services immediately. Your continued use of our services constitutes acceptance of this policy and any future modifications.
2. Information We Collect
2.1 Information You Provide to Us
- Personal Identification Information: Name, email address, phone number, billing and delivery addresses, date of birth for age verification and special promotions
- Account Information: Username, password (encrypted), account preferences, purchase history, saved payment methods, loyalty program membership details
- Payment Information: Credit card details, billing addresses (note: sensitive payment data is encrypted and processed through secure payment processors)
- Order History and Preferences: Previous orders, favorite menu items, dietary preferences (vegetarian, vegan, gluten-free), allergen information, special dietary requirements (halal, kosher), customization preferences
- Reservation and Event Information: Table reservation details, party size, special occasions, catering event specifications, delivery preferences
- Communication Data: Contact form submissions, customer service interactions, reviews and feedback, survey responses, social media interactions
- Marketing Preferences: Newsletter subscriptions, promotional preferences, communication method preferences
- Loyalty Program Data: Points balance, rewards history, tier status, referral information
2.2 Information Automatically Collected
- Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), unique device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, search queries, features used, menu items viewed, order completion rates
- Location Data: Approximate location based on IP address, precise location (if permission granted) for delivery services and location-based promotions
- Cookie and Tracking Data: Session IDs, user preferences, analytics data, advertising tracking information
- Technical Data: Referring websites, exit pages, timestamp data, error logs, performance metrics
2.3 Information from Third Parties
- Social Media Platforms: Profile information, friend lists, and preferences when you connect your social media accounts
- Payment Processors: Transaction confirmations, fraud detection data, payment method verification
- Delivery Partners: Delivery status updates, driver location (when applicable), delivery confirmation data
- Marketing Partners: Demographic information, interest data, advertising effectiveness metrics
- Review Platforms: Public reviews and ratings you post about our services
3. How We Use Your Information
3.1 Service Provision and Order Management
- Processing and fulfilling your food orders, including preparation, delivery, and pickup coordination
- Managing your customer account, including login authentication and account security
- Facilitating secure payment processing and financial transaction management
- Coordinating delivery services and providing real-time order tracking
- Managing table reservations and special event catering services
- Providing customer support and resolving service issues
- Maintaining order history and enabling easy reordering of favorite items
- Processing loyalty program points and rewards redemption
3.2 Communication and Customer Service
- Sending order confirmations, preparation updates, and delivery notifications
- Providing customer support responses and service issue resolution
- Delivering important service announcements and policy changes
- Sending promotional emails and newsletters (only with your explicit consent)
- Conducting customer satisfaction surveys and feedback collection
- Notifying you about loyalty program benefits and special offers
3.3 Marketing and Analytics
- Creating personalized menu recommendations based on your order history and preferences
- Analyzing website traffic patterns and user behavior to improve our digital experience
- Measuring the effectiveness of our marketing campaigns and promotional offers
- Conducting market research to develop new menu items and services
- Personalizing advertising content across digital platforms
- Optimizing our website performance and user interface design
3.4 Legal Compliance and Security
- Responding to legal requests, court orders, and regulatory requirements
- Preventing fraud, unauthorized access, and protecting against security threats
- Protecting our rights, property, and the safety of our customers and employees
- Resolving disputes and enforcing our terms of service
- Complying with food safety regulations and health department requirements
- Maintaining business records for tax and accounting purposes
4. Information Sharing and Disclosure
4.1 Service Providers and Business Partners
- Payment Processors: Secure credit card processing, fraud detection services, and payment verification (e.g., Stripe, PayPal, Square)
- Delivery Services: Third-party delivery companies for order fulfillment and tracking services
- Cloud Storage Providers: Secure data storage and backup services (e.g., AWS, Google Cloud, Microsoft Azure)
- Email Marketing Services: Newsletter delivery and promotional campaign management
- Analytics Services: Website traffic analysis and user behavior tracking (e.g., Google Analytics)
- Customer Support Tools: Help desk software and communication platforms
- Loyalty Program Partners: Third-party reward management systems and point redemption services
4.2 Legal Requirements and Safety
- Court orders, subpoenas, and other legal process requirements
- Regulatory compliance with food safety and health department mandates
- Protection of our legal rights, property, and business interests
- Public safety emergencies and law enforcement investigations
- Prevention of fraud, unauthorized access, and illegal activities
4.3 Business Transfers and Restructuring
In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the new ownership. We will notify you via email and/or prominent website notice before your information is transferred and becomes subject to a different privacy policy. The new owners will be required to comply with the same privacy protection standards outlined in this policy.
4.4 With Your Explicit Consent
We may share your information with third parties for purposes not covered in this policy only with your explicit, informed consent. We will clearly explain the purpose of sharing and obtain your permission before any such disclosure occurs.
5. Data Security Measures
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transmission between your device and our servers is protected using industry-standard 256-bit SSL encryption
- Advanced Firewall Protection: Multi-layered firewall systems protecting against unauthorized access and cyber threats
- Access Controls: Strict employee access controls ensuring only authorized personnel can access customer data on a need-to-know basis
- 24/7 Security Monitoring: Continuous monitoring of our systems for suspicious activities and potential security breaches
- Regular Data Backups: Automated daily backups stored in secure, geographically distributed data centers
- Database Encryption: All stored personal information is encrypted using AES-256 encryption standards
- Penetration Testing: Regular security assessments and vulnerability testing by certified security professionals
5.2 Organizational Security Measures
- Employee Training: Comprehensive data protection and privacy training for all staff members handling customer information
- Data Handling Procedures: Standardized protocols for collecting, processing, storing, and disposing of personal data
- Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements regarding customer data
- Incident Response Plan: Detailed procedures for detecting, responding to, and recovering from security incidents
- Regular Security Audits: Quarterly internal audits and annual third-party security assessments
- Vendor Management: Rigorous security requirements for all third-party service providers handling customer data
5.3 Your Security Responsibilities
- Use strong, unique passwords and enable two-factor authentication when available
- Never share your login credentials with others
- Log out of your account when using public or shared computers
- Be cautious of phishing emails or suspicious links claiming to be from Anthony's coal fired pizza
- Report any suspicious account activity or unauthorized access immediately
- Keep your contact information up to date for important security notifications
5.4 Security Breach Notification
In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities within 72 hours of discovery, as required by applicable laws. We will provide details about the nature of the breach, the information involved, steps we're taking to address the issue, and recommendations for protecting yourself.
6. Cookies and Tracking Technologies
We use various technologies to collect information and enhance your experience on our website and mobile application. Below is a detailed breakdown of the cookies and tracking technologies we employ:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Basic site functionality, login state management, shopping cart persistence | Session-based (deleted when browser closes) |
| Functional Cookies | User preferences, language settings, location preferences, menu customizations | Up to 1 year |
| Analytics Cookies | Website usage analysis, performance monitoring, user behavior patterns | Up to 2 years |
| Marketing Cookies | Personalized advertising, campaign effectiveness measurement, retargeting | Up to 1 year |
Additional Tracking Technologies
- Google Analytics: Comprehensive website traffic analysis and user behavior tracking
- Facebook Pixel: Social media advertising effectiveness measurement and audience building
- Web Beacons: Email open rate tracking and newsletter engagement measurement
- Local Storage: Enhanced user experience through browser-based data storage
- Session Replay Tools: Understanding user interactions to improve website usability
Cookie Management
You can manage cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including the ability to place orders or access your account. Most modern browsers allow you to:
- View and delete existing cookies
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being set
- Clear all cookies when you close the browser
7. Your Privacy Rights (GDPR/CCPA Compliance)
We respect your privacy rights and provide you with comprehensive control over your personal information. Depending on your location, you may have the following rights under applicable privacy laws:
7.1 Right of Access
You have the right to request access to the personal information we hold about you, including details about how we process your data, the purposes of processing, and the categories of data involved.
7.2 Right to Rectification
You can request correction of any inaccurate or incomplete personal information we have about you. We will update your information promptly upon verification.
7.3 Right to Erasure (Right to be Forgotten)
You can request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for its original purpose or when you withdraw consent.
7.4 Right to Restrict Processing
You can request that we limit how we use your personal information in specific situations, such as while we verify the accuracy of data you've challenged.
7.5 Right to Data Portability
You can request to receive your personal information in a structured, commonly used, and machine-readable format, or have it transmitted directly to another service provider.
7.6 Right to Object
You can object to our processing of your personal information, particularly for direct marketing purposes or when processing is based on legitimate interests.
7.7 Right Against Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significant impacts.
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification to protect your privacy and security.
8. Children's Privacy
Anthony's coal fired pizza is committed to protecting the privacy of children. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the contact information below. We will promptly investigate and delete any such information from our systems.
If we become aware that we have collected personal information from a child under 16 without proper parental consent, we will take immediate steps to delete such information and terminate any associated accounts.
Parents and guardians are encouraged to monitor their children's online activities and teach them about the importance of providing personal information only with parental permission.
9. International Data Transfers
As part of our global operations and use of international service providers, your personal information may be transferred to and processed in countries outside your country of residence, including the United States and European Union member states.
9.1 Protection Measures for International Transfers
- Adequacy Decisions: We transfer data to countries recognized by the European Commission as providing adequate protection
- Standard Contractual Clauses (SCCs): We use EU-approved contractual terms that ensure equivalent protection standards
- Data Processing Agreements: Comprehensive agreements with all international service providers requiring equivalent privacy protection
- Appropriate Security Measures: Technical and organizational safeguards to protect data during international transfers
- Regular Compliance Audits: Ongoing monitoring to ensure continued compliance with international data protection requirements
9.2 Transfer Destinations
Your information may be transferred to the following regions for specific business purposes:
- United States: Cloud storage services, payment processing, and customer support operations
- European Union: Data analytics, marketing services, and compliance management
- Other Countries: As necessary for business operations, always with appropriate safeguards in place
10. Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal obligations. Below are our specific retention periods for different types of information:
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution, fraud prevention |
| Purchase History | 7 years | Tax compliance, accounting requirements, warranty support |
| Marketing Consent Records | 3 months after consent withdrawal | Compliance documentation, proof of consent management |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics, service improvement |
| Customer Support Records | 3 years | Service quality improvement, training purposes |
| Payment Information | As required by payment processors | Fraud prevention, chargeback resolution |
| Delivery Information | 1 year | Customer service, delivery optimization |
Safe Data Disposal Procedures
When retention periods expire, we ensure secure disposal of your personal information through:
- Complete Electronic Deletion: Multi-pass deletion ensuring data cannot be recovered
- Physical Record Destruction: Professional shredding of physical documents containing personal information
- Backup System Purging: Removal of expired data from all backup and archival systems
- Disposal Record Keeping: Maintaining logs of data disposal activities for compliance purposes
11. Third-Party Links and Services
Our website and mobile application may contain links to third-party websites, services, or applications that are not owned or controlled by Anthony's coal fired pizza. This privacy policy does not apply to these external sites or services.
We are not responsible for the privacy practices, data collection methods, or content of third-party websites. These external sites may have their own privacy policies and terms of use, which we encourage you to review before providing any personal information.
When you click on third-party links or use external services, you are solely responsible for your interactions with those platforms. We recommend carefully reviewing their privacy policies and terms of service to understand how your information will be handled.
Examples of third-party services you may encounter include social media platforms, payment processors, delivery tracking services, and review platforms. Each of these services operates independently and may have different privacy practices than ours.
12. Policy Changes and Updates
12.1 Notification of Changes
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will notify you through:
- Prominent Website Notice: Clear notification banner on our homepage and key pages
- Email Notification: Direct email to all registered users about significant changes
- In-App Notifications: Push notifications through our mobile application
- Account Dashboard Alerts: Notifications in your customer account portal
12.2 Significant Changes
For substantial changes that materially affect your privacy rights or how we handle your personal information, we will:
- Provide at least 30 days advance notice before implementing changes
- Request explicit consent for changes that expand our use of your data
- Offer you the option to opt-out or delete your account if you disagree with the changes
- Maintain the previous version of the policy for your reference
12.3 Staying Informed
We recommend that you periodically review this privacy policy to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.
Mailing Address:
9101 International Dr #1220
Orlando, FL 32819, USA
Phone: +1 407-593-4422
Email: [email protected]
Privacy Email: [email protected]
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Response Commitment
We are committed to responding to all privacy-related inquiries within 3 business days. For complex requests that require additional investigation, we will acknowledge your request within 3 business days and provide a detailed response within 30 days.
13.1 Filing Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate supervisory authority in your jurisdiction. However, we encourage you to contact us first so we can work together to resolve any issues.
For EU Residents: You may contact your local Data Protection Authority or the lead supervisory authority where our European operations are based.
For US Residents: You may file complaints with the Federal Trade Commission (FTC) or your state's Attorney General's office.
14. Withdrawal of Consent
14.1 Marketing Consent Withdrawal
You can withdraw your consent for marketing communications at any time through several convenient methods:
- Unsubscribe Links: Click the unsubscribe link in any promotional email
- Account Settings: Update your communication preferences in your customer account dashboard
- Customer Support: Contact our customer service team to opt-out of marketing communications
- Phone: Call our privacy hotline at +1 407-593-4422
- Email: Send a request to [email protected]
14.2 Complete Account Deletion
If you wish to completely delete your account and personal information, follow these steps:
- Log into your customer account and navigate to Account Settings
- Select "Delete Account" and confirm your identity
- Review the information that will be deleted and any data we may retain for legal compliance
- Confirm your deletion request
- You will receive a confirmation email within 24 hours
Note: Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our data retention policy. We will clearly explain what information, if any, will be retained and why.
15. Conclusion
At Anthony's coal fired pizza, protecting your privacy is not just a legal obligation—it's fundamental to the trust relationship we build with every customer. We are committed to maintaining the highest standards of data protection while providing you with exceptional dining experiences and customer service.
This privacy policy represents our comprehensive approach to data protection and privacy rights. We believe in transparency, accountability, and putting you in control of your personal information. Your trust enables us to continue serving delicious, authentic coal-fired pizza while building lasting relationships with our community.
We encourage you to reach out with any questions or concerns about our privacy practices. Our team is here to help ensure you feel confident and informed about how your information is handled when you dine with us.
Thank you for choosing Anthony's coal fired pizza and for taking the time to understand our commitment to your privacy. We look forward to continuing to serve you with the same dedication to quality in our food and protection of your personal information.